It depends on the cake you have, some cakes can be left out and be ok. However, cakes covered in buttercream, fresh cream etc will need to refridgerated.
I recommend customers have the aircon in the car going, keep it out of direct sunlight and to put it in the fridge as soon as you arrive at the destination. I recommend keeping it in it's box also.
I recommend not putting cakes with fondant in the fridge, again it will vary depending on the cake you have ordered.
Unfortunately, once your cake has been picked up/ dropped off I have a no return policy.
If during transport it gets knocked or damaged we can't offer a refund for this.
If however, the cake is visibly not what you ordered or you have any complaints please contact me via email and I will ensure that it is resolved.